Terms of Use


These Terms and conditions contained in this document govern the use of the website of Secret World of Languages which is a trading name of Secret World of Languages Ltd.

Please read these Terms of Use carefully before proceeding to using our website.


In these Terms, we use various defined Terms. You will know they are defined because they begin with a capital letter. This is what they mean:

“Course” means the online courses sold on our site in relation to learning languages consisting of online streaming videos and sometimes downloadable e-Books within the Courses.

“Course Access” means the direct access to the “Course Content” with login details provided by a member of our team.

“Content” refers to the “Course Content” which is the actual “Course Materials” itself.

“Direct Purchase” means a purchase of our Course directly from our site.

“Indirect Purchase” means a purchase of our Courses through a third-party based retailer or third-party organisation.

“Materials” means any documents, images, text, videos, electronic files or any other materials which are provided in connection with the products available from our site.

“Products” refers to any material that is available for purchase on our site.

“Consumer” means the individual who has purchase the Course/Courses either Indirectly or Directly.

In these Terms of Use “You” will refer to the “Consumer” i.e. the individual who has purchased the Course directly or indirectly from “Us”.

“Course Provider” refers to “Us” as in “Secret World of Languages Ltd”.

“Base Price” means the “course price” of the Course prior to any discounts or promotional codes being applied.

“Base Currency” means the currency of the Base Price.

“Base Exchange Rate” means a system-wide rate used by the Company for foreign currency conversion and does not include any fee or mark-up by the Company. The rate is established using one or more third- parties such as Open Exchange Rates and is fixed periodically (e.g. monthly) to prevent daily price fluctuations. Accordingly, the Base Exchange Rate may not be identical to the applicable market rate in effect at the specific time a foreign currency conversion is processed.

“Sale Price” means the actual sale price for the Course. When the Sale Currency is different from the Base Currency, the Company will determine the Sale Price based on the applicable Base Exchange Rate and Cost Adjustment Factor.

“Sale Currency” means the currency of the sale. This is determined by the country of origin of the User purchasing the Course.

“Consumer” means the individual who has purchased the Course either Indirectly or Directly.

Website Terms of Use

These Terms of Use (together with the documents referred to in it) informs you the Terms of use on which you may make use of our website https://www.secretworldoflanguages.com/ (our site), whether as a registered user or as a guest. Use of our site includes accessing, browsing, or registering to use our site. By visiting our website, you are deemed to have accepted these Terms of Use contained herein. By using or visiting the website you expressly agree to be bound by these Terms and agree to follow these Terms and all applicable laws and regulations governing the website. You must comply with these Terms of Use irrespective of whether you have made a Direct Purchase or an Indirect Purchase. If you do not agree to these Terms of Use, you must not use our site.

Changes to these Terms

We reserve the right to amend these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we have made, as they are binding on you. Your continued use of our site shall be subject to such amended Terms of use. We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Ownership of the Rights and Intellectual Property Rights

To Secret World of Languages’ knowledge, own or possess adequate rights or licences to use all material trademarks, trade names, service markers, service mark registrations, service names, patents, patent rights, copyrights, inventions, licences, approvals, governmental authorizations, trade secrets and other intellectual property rights (collectively “Intellectual Property”) necessary to conduct our respective business. All rights, including Intellectual Property Rights in this website are owned by Secret World of Languages. We hereby grant you a personal, non-exclusive, limited licence to access and use our site and the Course solely in accordance with these Terms of Use. Save as expressly permitted herein, any other use of the Course and any copying, reproduction, modification, distribution, sale or any other use of any Course for any purpose shall be a breach of these Terms of Use. Without prejudice to any other rights or remedies that we may have in relation to such a breach, if you print off, copy or download any part of the Materials in breach of these Terms of use you must, at our option, return or destroy any copies of the Materials you have made. On downloading or streaming the Materials from our site, you are granted access to stream our Courses from your own electronic devices, however we do not transfer title to such Materials to you and we retain full and complete title to the Materials and all Intellectual Property Rights therein. You must not redistribute, sell, de-compile, reverse engineer, edit and/or upload onto other file sharing sites, disassemble, or otherwise reduce any software contained in the Materials to human-readable form. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, license, or otherwise transfer or use any Company Content unless We give You explicit permission to do so. Company Content is licensed, and not sold, to You, as provided above. You acknowledge that all Intellectual Property Rights in and to the names “Secret World of Languages” and any associated logos (the “Marks”) are and shall remain owned by us and that all goodwill accruing in the Marks shall accrue to and be owned by us.

Permitted Uses of Website

As an individual you agree to use the information on the website as information purposes only.

Accessing Website

Our Website is available to visit free of charge. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and other applicable Terms and conditions, and that they comply with them.

Permitted use of Our Courses

We only supply the Courses for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If you are a Consumer

If you are a consumer, you may only purchase Courses from our site if you are at least 18 years old. As a consumer, you have legal rights in relation to Courses if they are not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms of Use will affect these legal rights.

If you are a Business Customer

If you are not a Consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Courses. These Terms of Use and our Privacy Policy constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. You acknowledge that in entering into this Agreement you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms of Use or any document expressly referred to in them. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement.

Formation of Contract between you and Secret World of Languages Ltd

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. After you place an order directly on our Website, we will confirm our acceptance to you by sending you an e-mail (Purchase Confirmation). If you place your order via a third-party website, then the contract between Us will be formed when we send you the Purchase Confirmation with your specific set of login details. If you place your order and directly pay on our website, then the contract between Us will be formed once the payment has been processed as you have to agree to our Terms of Use prior to payment. If we are unable to supply you with the Course, for example because the Course is no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for your order, we will refund you the full amount as soon as possible. You will be required to pay the applicable charges prior to being given access to the Courses in accordance with your Course Price. If your payment is declined, not authorised or is otherwise unsuccessful we reserve the right to prevent your access to the Courses. If you have any promotional code entitling you to use any of the Courses at a discounted rate, you must input that promotional or discount code prior to making your payment. You will not be entitled to a refund of the Charges, or any part of them, if you subsequently notify us that you have any promotional or discount code.


The prices of the Courses will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices are correct at the time when the relevant information was entered onto the system. Prices for our Courses may change from time to time, but changes will not affect any order which we have confirmed with a Purchase Confirmation. It is always possible that, despite our reasonable efforts, some of the Courses on our site may be incorrectly priced. If we discover an error in the price of the Courses you have ordered we will inform you of this error and we will give you the option of continuing with the order at the correct price or cancelling your order. We will not process your order until we have received your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Course to you at the incorrect (lower) price.

How to pay

We accept the following payment methods: Mastercard, Visa, and Amex. We will charge your debit card and credit card immediately after your Purchase Confirmation.

Delivery Policy

Once you purchase a course from Us directly, you will receive instant access to stream our Course/Courses (depending on your purchase). If the course is purchased by our third- party partners, you will receive your login details within 48 hours.

Changes to our Terms in respect of the purchase and supply of our Courses

We may revise our Terms relating to the purchase and supply of our Courses from time to time in the following circumstances: changes in how we accept payment from you; or changes in relevant laws and regulatory requirements. Whenever we revise our Terms we will keep you informed by email and state the date of the last variation at the top of this page.


It is the responsibility of the customer to be compliant with any course entry requirements. It is imperative that customers understand the requirement to prove the level of proficiency necessary to pass the course. Should a customer not be deemed of sufficient standard to meet the necessary criteria, the Company accepts no liability for failure of the course.

Registration and Access

• All Courses come with Lifetime Access.

• To use certain Products, You will need to register and obtain an account, username and password. When You register, the information You provide to us during the registration process will help us in offering content, customer service, and network management. You are solely responsible for maintaining the confidentiality of Your account, username, and password (collectively, Your “Account”) and for all activities associated with or occurring under Your Account. You represent and warrant that Your Account information will be accurate at all times. You must notify us (a) immediately of any unauthorized use of Your Account and any other breach of security, and (b) ensure that You exit from Your Account at the end of each use of the Products. To the extent permissible under applicable law, we cannot and will not be responsible for any loss or damage arising from Your failure to comply with the foregoing requirements or as a result of use of Your Account, either with or without Your knowledge, prior to Your notifying us of unauthorized access to Your Account.

• Upon approved use, the Company shall grant you a limited, personal, non-exclusive, non-transferable, and revocable license to use and access Our Products. As applicable, You may download content from our Services only for Your personal, non-commercial use, unless you obtain Company’s written permission to otherwise use the Products or contents thereof. Use of or Access to Our Products does not give You ownership of any intellectual property rights in Our Company, Company Products, or the Content You access.

• You may not transfer Your Course Access to any other person and You may not use anyone else’s Account at any time without the permission of the account holder. In cases where You have authorized or registered another individual, to use Your Account, You are fully responsible for (i) the online conduct of such User; (ii) controlling the User’s access to and use of the Products; and (iii) the consequences of any misuse. Unsupervised use by any minor is not suggested and use by any persons under the age of fourteen (14) is strictly prohibited. Failure to follow the guidelines and suggestions provided herein is grounds for revocation of access, indemnity of Company by user, and/or damages, as applicable.

Change, Update and Amendments of the Course Content

As part of our continuous commitment to improve the quality of our Courses, we reserve the right to make any change, addition, amendments, modification or replacement of any part or whole of any course contents whenever necessary. Changes will be notified to the relevant Consumers. The changes will add quality to your enrolled Course/ Courses and it is part of our Customer Service Quality Assurance promise.


Secret World of Languages does not promise that the website will be error free, uninterrupted, nor that it will provide specific results from use of the website. The results on the website are delivered at an “at the time available” basis.

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

While we endeavour to update and ensure that the information contained in the Courses and on our site is correct, we make no representations, warranties or guarantees, whether express or implied, as to the accuracy, completeness, currency or reliability of any of them.


Secret World of Languages does not endorse the content of any third-party website, nor do we warrant that they will not contain viruses or otherwise impact your computer. Where our site does contain links to third-party sites is for payment only which is SSL secured for a secure payment to your Course Content.

Liability and Limitation of Our Liability

Nothing in these Terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other Terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

If you are a private consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your streaming and/or downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites.

We will not be liable for any loss or damage that may arise from your use of them. We do not in any way exclude or limit our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the Terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession) and any breach of the Terms implied by the Consumer Rights Act 2015.

Viruses, Hacking and other Offences

Due to the inherent risks of using the internet we cannot be liable for, and hereby exclude to the fullest extent permissible by applicable law, all liability for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site, Materials or to your downloading of any material posted on it, or on any website linked to it.

We do not warrant that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

During your use of our site, you must not knowingly or recklessly introduce any viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which they are stored or from which they are provided or any server, computer or database connected to them. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 19365. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site and Course will cease immediately.

Digital rights management

We may, in our sole discretion, use software, digital rights management tools, electronic watermarks, cookies, web beacons, tracking tools or services or any other similar tools or services that may be available from time to time (including where such tools are provided and operated by third-parties) (collectively “DRM Tools”) together with any other information or data provided by you so as to enable us to monitor and keep records of the copying, downloading and use of the Materials for the sole purpose of enabling us to protect and enforce our Intellectual Property Rights in and to the Materials.

You acknowledge and agree that your right to access and use the Materials is conditional upon us being entitled to use the DRM Tools as described above and that the use of such DRM Tools is necessary to protect our legitimate interests. You must not, disable, circumvent or attempt to disable or circumvent any DRM Tool used by us.

We are committed to maintaining your confidentiality as per our Company Cookie Policy.

Customer Care

Secret World of Languages will respond promptly if you inform us when we do not meet your expectations or keep our promise. You can inform us of your complaints via e-mail.

Course Cancellations & Refunds

By completing your registration for a course and making a full payment, you agree to the following Terms and Conditions: Under this Refund Policy and under guidance of the Consumer Contracts Regulations 2013, you may cancel your purchase of the course within the period of 14 calendar days (cancellation period) from the date on which the contract of purchase is concluded via our third party partners.

In purchasing directly from our website you will be immediately given access to our Online Courses. Therefore due to the  accessible nature of the content, Online Courses are non-refundable.


If you purchase the Content via a third- party site we will give you your login information within 48 hours. Once you apply the discount code you will gain instant access to the Content. Again, the same policy applies, once the Content has been streamed you waive the right to a full refund (even within the 14 calendar day time period).

We offer a 14 day refund policy if the Content has NOT been streamed and we can check on our Content host platform if the Content has been streamed or not with proof. If you have NOT streamed the Content and want a refund you will receive a partial refund minus the processing fee this will vary from order to order.

We will inform via email of the total refund amount. You will receive your refund within 30 days IF you are eligible for a refund. All refund requests can be sent to contact@secretworldoflanguages.com. We will refund you on the same payment method made to purchase (if purchased on our website) or via our third-party partners.

Employment Opportunities

Secret World of Languages does not guarantee employment to any student as a result of purchasing and attending any of its courses. However, we are confident that you will receive the best training and gain necessary skills. Our Courses are not accredited however we provide our own internal exams with a pass mark of 65%.  You will receive a certificate upon completion once you pass our internal exam. 

Privacy Policy

Secret World of Languages maintains a strict privacy policy. We are committed to maintaining your confidentiality as per our Company Privacy Policy.