Course Cancellations & Refund Policy
By completing your registration for an Online Course and making a payment of full fee, you agree to the following Terms and Conditions:
1.Our refund policy is as follows: our cancellation period is 14 days. Any purchase cancelled within 14 days of payment will be eligible for a full refund provided you have not received access to our Course Materials (direct access, downloadable PDFs and/or e-books).
2.Once you purchase one of our "Live Courses" you will receive instant access to the Course. Therefore your right to request a refund will be waived. As we have delivered the goods with your knowledge within the 14 cancellation period.
If you received direct access via e-mail instantly after the order has been created to the Course which is the case with our live courses (please see the list below of our live courses) you will not receive a full refund.
Our Live Courses are:
Arabic for Beginners
Arabic Conversation Course
Arabic Reading and Writing Course
Business Arabic Course
Business Spanish Course
French for Beginners
German for Beginners
English for Beginners
Italian for Beginners
Master English Grammar Now!
Master Spanish Grammar Now!
Spanish for Beginners
2. You are entitled to a full refund minus the processing admin fee to our Pre-order courses if you have not received access to them. You can claim a refund for our pre-order courses 30 days since the initial purchase.
3.Once a course has been redeemed, we cannot grant a refund.
4.All refund requests should be sent to firstname.lastname@example.org.
5.Any refund will take up to 25 days to process.