FAQ

Q. There are so many Course Providers that are selling online language courses. Why should I chose Secret World of Languages?

A. • We are specialists in providing online language courses and our goal is to make you more confident in speaking another language. • Learning a new language is exciting and challenging however we want you to enjoy the process from starting as a beginner to an advanced learner. • We are your support team and we want you to feel confident in using our services. We regard you as part of our Secret World of Languages family and do not want you to have an unpleasant experience. • We aim to be different to other Course Providers and make you feel part of our team. It is not just a business relationship; we truly care about your language learning goals!

Q. When can I access my course?

A. After you have paid for your Course; you will be contacted by someone from our team who will give you your specific login details to enrol in your selected course/courses. If purchased directly on our website you will have instant access. 

Q. Where can I access my course?

A. You can access your course directly from the e-mail link we send to your inbox. Please save this e-mail as you will need to refer back to it when you want to access your course. It is an important e-mail!

Q. When does the course start and finish?

A. Our Courses are self-paced- you decide when you start and when you finish. It is up to you and your commitment to learning the language! Consistency is the key!

Q. When do I get my certificate?

A. You will receive your certificate upon completion of your course!

Q. How long do I have access to the course?

A. How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.

Q. What is the structure of the Courses?

A. The Courses are online tutorials in the form of video presentations that are streamed from your selected device. As long as you have your initial e-mail link then you can access your course on any device! It is that simple! Please contact us if you have any issues regarding this!

Q. Do I need any special equipment to use the courses?

A. No, all you only need is a WiFi connection and headphones (if you wish for privacy).

Q. What should I expect from the Courses?

A. The Courses are comprised of online video tutorials which are thoroughly researched and carefully curated in encompassing all 5 key language skills: listening, reading, writing , grammar and speaking !

 Q. Are the Courses right for me?

A. Due to the immediately accessible nature of the content, Online Courses and Online Classes are non-refundable.

Q. What is your Refund policy?

A.Please refer to our Terms of Use. When you purchase our Courses you agree to our Terms of Use.

Q. What should I do if I am having technical difficulties?

A. We recommend contacting us for assistance if you experience any issues receiving or streaming our products. We will investigate the issue and aim to resolve the issue at our earliest convenience.